Policies for Fees, Rescheduling, and Cancellation
Q. What happens if my daughter doesn’t want to continue with your coaching program after she starts? Can I get my money back?
A. Yes. The coaching contract can be cancelled at any time. Notice must be given in writing, and a refund for the unused sessions will be issued within 7 days of receiving the notice. Refunds are not available for completed sessions. Refunds are not available for no-shows.
Q. What happens if my daughter has a conflict come up and she needs to reschedule a session?
A. Please give me a 24-hour notice via email. I will get back in touch to reschedule the session.
Q. Once my daughter finishes the 12-week program, can she continue if she wants to, or return later for more sessions?
A. Yes. Once a client is established, she can sign up for more sessions or single sessions as needed. Billing will be on an hourly basis.
Minor Clients and Confidentiality
Q. My daughter is a minor. Are her coaching sessions confidential?
A. Yes. All coaching sessions with minors are completely confidential, with some exceptions related to personal safety:
- Minor client reports to me about physical or sexual abuse. I am obligated to report this information to Child Protective Services or like service in your state of residence.
- Minor client provides information that informs me they are in danger of harming themselves or others. If this occurs, I will contact the parent immediately.
Q. Will I be kept up to date on the progress my minor daughter is making during coaching sessions?
A. A brief summary of coaching sessions (sharing an overview of content only) is available to parents/guardians by request in order to keep you apprised of coaching progress. If requested, an email will be sent to the parent/guardian with a cc: to the minor client for transparency. Detailed information of client communications to the coach through the coaching relationship is held in confidence unless it meets one of the exceptions noted above. Establishing trust with the minor client is paramount to a successful coaching outcome.
Qualifications and Certifications
Q. What qualifies you, or anyone, to call themselves a Life Coach?
A. Excellent question. First and foremost, a coach should be trained and certified by a credible organization. Life coaches are not regulated by any government agencies, so be sure to research potential coaches and check their credentials to make sure you’re hiring someone qualified and experienced enough to coach your daughter in a professional manner. A great resource to visit is the International Coaching Federation, regarded as the top organization for coaching and credentialing.
In addition to finding someone trained and certified, you should feel comfortable with your coach. Arrange for a consultation prior to hiring so you can determine if the coach is a good fit for your needs.
As for my personal qualifications, I have been rigorously trained and certified by top professionals in the field. My coach training merges behavioral science and evidence-based coaching to empower my clients. I have worked professionally with hundreds of adolescent girls over ten years and have a deep passion for my work. For more information and links to my credentials, visit my About page.
Q. Can you tell me more about your family sessions?
A. I am highly skilled at bringing parent(s) and child together in order to identify issues and create a plan that will result in improved communication, less conflict, and healthier relationships.
Mental health starts at home. Sometimes well-meaning parents come to me wanting me to help their child with their issues without realizing how they themselves have contributed to those issues. And sometimes I discover in client sessions that the parent-child relationship needs repair in order for the client to move forward. If I feel the client can benefit from a parent(s)-child session, I will recommend one. If at any time a client or parent would like to add on a parent(s)-child session to the regular sessions, I will schedule it for a fee. Separate from the 12-Week Program, I offer Family Sessions for parent(s) and one child as a stand-alone service, for a fee and for as many sessions as the parent would like, including just a single session. The child does not have to be an established client.
Family sessions will take place only if the client/child has willingly agreed to participate.
Coaching vs. Therapy
Q. Does my daughter need a coach or a therapist? What’s the difference?
A. Here’s an overview of the primary differences in order to help you decide:
Coaches and therapists share a common goal – to enhance well-being and outcomes for those they serve. Some therapists are also coaches. Some coaches are also therapists. Deciding which is the best fit for the client depends on their needs and goals. Keep in mind, the same client may work with a therapist and a coach to address different needs and goals. It doesn’t have to be a question of one or the other. Here’s an overview of the primary differences:
Therapy: The patient is struggling with dysfunction related to psychological issues, concerns, or symptoms that interfere with daily tasks.
Coaching: The client is functional and does fine with daily tasks. The client is considered psychologically normal and copes well enough.
Therapy: The patient needs help coping, alleviating pain, or distress related to trauma, disorders, or illness.
Coaching: The client wants to be better, grow, or set and achieve higher goals.
Therapy: The patient wants to work through the problems and get back to normalcy.
Coaching: The client wants to improve performance, relationships, or life satisfaction.
Therapy: The patient is looking for a mental health professional to help them overcome and live well again.
Coaching: The client is looking for a success partner to help facilitate the next level of growth, advancement, or change.
Resources – Videos, Articles, Books
The Confidence Code for Girls: Taking Risks, Messing Up, & Becoming Your Amazingly Imperfect, Totally Powerful Self: Kay, Katty, Shipman, Claire, Riley, JillEllyn, Lawson, Nan: 9780062796981: Amazon.com: Books